Frequently asked questions

We provide information on financing, loans, cards and accounts and accept your request. You only receive a specific offer after your request has been reviewed.

Yes. A request via this website is free of charge and non-binding.

No. The calculator provides an indicative guide. Actual conditions are assessed individually and may differ.

For an initial reply, your name, contact details, desired amount and desired term are sufficient. We only ask for further documents if necessary.

We present three tiers: Standard, Premium and Elite. Services and fees are communicated to you on request.

No. The website lets you submit a request. A card is only issued after review and conclusion of a contract.

For individuals as well as self-employed people and companies.

We will tell you which documents are required after your request. Proof of identity is usually necessary.

We process requests in the order they are received and get back to you as soon as possible by email or phone.

Yes. After submitting a loan application or an account opening request, you receive an application number. With this number and your email address you can see the current status at any time on the Application status page.

Your information is used exclusively to process your request. Details can be found in our privacy policy.

No. We never ask for passwords, PINs or one-time codes by email, phone or form. Never share such data.